Shore Excursions Operations Specialist

Shore Excursions Operations Specialist – Italy, Naples JOB NUMBER: JB03129 VACANCY NUMBER: ADV03558 SHARE:https://www.careers.msccruises.com/vacancy/ADV03558/shore-excursions-operations-specialist-naples In line with business guidelines and needs, the Shore Excursions Operations Specialist provides operations support, analysis and coordination to MSC Cruises Shore Excursions on board the ships, managing the excursions programme with local providers. KEY ACCOUNTABILITIES •Work on the availability of the excursions for each ship, checking the allotment, any deadline and guides availability with the local providers; •Work in agreement with Corporate Tour Managers in Geneva, dealing with the prepayment of services to be considered for specific reasons (e.g. venue, tickets, vehicles etc.); •Check the contracted excursions Geneva Shorex Product Development and technical sheets provided by the Operators, so that they will comply with the excursion descriptions; •Send operational instructions to the ships and prepaid bookings/nationality breakdowns to the Operators and ships; •Work with Corporate Tour Managers and solve issues arising during the excursion, also on last minute basis and revise Shorex programme in case of unforeseen event or itinerary change, supporting the ship with complain requests from the guests; •Check cruise timetable with UK Port Ops Dept and request info or change about call timings for operational reasons; •Check with Shorex Group and Setup Team the allotment to be loaded in the system in order to satisfy the request from groups or individual guests; •Request ship report with feedback about the operations and guests’ satisfactions and have follow-up with the Operator in order to improve the products for future calls; •Check with local suppliers any restriction or rules about MSC Bike Excursions Project. •Fluent English; any other EU language is considered an advantage; •At least 2 years’ experience in the Cruise industry or tour operator in worldwide Shore Excursions operations; •Strong command of Microsoft Office; •Excellent multitasking and team building skills; •Problem solving skills and working under pressure due to last minute event requesting prompt action. VISA REQUIREMENTS (if any) •Right to work in Italy. In the course of our recruitment and selection process, we may make your PersonalInformation available to third parties such as recruitment agency, intermediaries and other businesspartners. MSC Cruises is the world‘s largest privately-owned cruise company and the number one cruise line inEurope, South America, South Africa and the Gulf.A game-changer in the world of cruises, MSC has built a global reputation as an innovator and has one of theyoungest cruise fleets. MSC Cruises is a family-owned and family-run Company headquartered in Geneva, Switzerland and It is part ofthe MSC Group, which encompasses world-leading maritime companies.As a family who has found its fortunes at sea for over 300 years, protecting the oceans and the communitiesthat we visit is a top priority for us. Having embarked on a never-ending journey of continuous improvement, MSC Cruises has integratedenvironmental stewardship in all aspects of its operations. This commitment lies at the very heart of ourbusiness.We employ over 30,000 people worldwide. MSC Cruises is part of the MSC Group, which encompassesworld-leading maritime companies. J-18808-Ljbffr