Site Reliability Engineer

Company Description As a full-service, data-driven customer experience transformation, we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar – two leading full-service digital agencies. Our 1200 digital enthusiasts are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global Merkle brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries. Job Description We are looking for a Site Reliability Engineer to join our DevOps Engineering team which plays a major coordination role among software development, QM, Sys-Ops and Services teams. The DevOps Engineering team maps the value chain of system consulting, development support, continuous integration/delivery, testing, operational preparation and also documentation. As an SRE engineer in Merkle, you will collaborate with the DevOps Engineering Team to facilitate their terms with the rest of the stakeholders and support automation, CI/CD process & transition into the cloud. Job Responsibilities Requirements gathering with the project team (internal) and the client or partners (external). Scope definition and effort estimation. Participate to system integrations and configurations of the customer’s target systems. Develop, improve and maintain cloud infrastructure Manage incidents and conduct incident reviews Contribute to design & setup development, test and production environments Support of hosting providers and coordinate Sys-Ops tasks (firewall, databases, file shares, release management, configuration management, load tests, performance tests, backup / restore proceeding, etc.) Set up automation processes hand in hand with the DevOps, development and operations teams. Act as a trusted advisor to choose the most appropriate tools and applications in the delivery of solutions Documentation (system architecture, test procedures, operational management manual, runbooks) Cross functional communication and collaboration (CX Operations, software engineering, quality management) including external stakeholders (client teams, hosting provider) Monitoring and troubleshooting cloud infrastructure Enhanced the monitoring capabilities based on findings or new requirements Development and optimisation of the automation tools, standards and DevOps tools. Contribute to cloud platform optimization As per the support service be able to be on-call outside of office hours. Qualifications Experience in Kubernetes and Docker in production environments Hands-on experience working with either AWS or Azure (IaaS, PaaS, SaaS, Serverless) or both Expert in cloud infrastructure management: Azure Excellent scripting using Python, Bash Excellent communication skills in English and Italian Experience in logging and monitoring PRTG, GrayLog, NewRelic, Grafana, ELK, Datadog Experience with GitOps approach GitHub Experiences in enhancing the security of Hybrid Cloud environments. Experience in Terraform Hands-on, self-starter Ability to design & manage resilient infrastructures Experienced in Agile and/or ITIL methodologies. Cloud Transition Model – Waterfall/Agile – CI / CD RHEL, CENTOS & UBUNTU (OS), Windows Additional Information We work with highly motivated people, who support and enrich each other. We live the possibilities of the digital world through home office, meaning you can work anywhere with flexible (annual) working hours. We also value face-to-face exchanges – coffee or tea, biscuits or fruit are all welcomed on board and shared throughout our offices. If you ever feel the need to take a break from the digital world, we love to get hands on together and use pens, paper, and whiteboards for brainstorming sessions. For networking and (brain) food, we offer regular exchange formats, like meetings, tech labs and more. Not enough? We are full believers in education and support training, whether it be internally or externally. We support you. If you feel inspired by us, we’ll probably be inspired by you. Join us now and apply online to make sure we match each other’s expectations. We value diversity and are committed to creating an inclusive environment. We welcome all qualified candidates – regardless of your gender or background, please indicate your salary expectations and possible entry date. We look forward to hearing from you Personal consultancies – we only work with selected partners. Contact Aleksandar Žišković Talent Acquisition Team Lead Phone: 381 69 789 083 Summary Type: Full-time Function: Information Technology