Software Field Engineer

The future is our choice At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures. Responsibilities Manage the software support on a large Cluster located in Bologna (CINECA) Analyze problems reported and fix issues. Provide a follow up on the issues and ensure proper troubleshooting. Open tickets in our ticketing system Research and analysis of incidents Provide solution to fix the problem. Provide work around if final fix not ready. Manage escalation to Global Support if needed. Required Skills and Experience Strong knowledge on HPC Software High Linux skill Good knowledge in Networking and interconnect (Ethernet, Infiniband …) Storage (GPFS, Luster) Cluster management software Demonstrate autonomy. Good relationship with customers Ability to synthesize situations. English needed. Nice to have Minimum five to 10 years of experience in cluster support We are striving every day in every situation to be: Inclusive; Curious; Audacious; Responsible; United to reflect the Atos company values. If you see yourself also in these values, we would love to hear from you Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. Choose your future. Choose Atos.