VTEX Services
The Customer Experience team is the primary interface between VTEX and the customer. It uses every communication channel to guide the client, as each interaction is an opportunity to share ecommerce expertise. The team’s knowledge has to be one step ahead of the user’s. The team’s focus is not just advising the client on the best usage of the platform but identifying the context of the client’s and having in-depth knowledge of VTEX capabilities applied to real business cases. About the Role The Solution Architect is an ecommerce expert in charge of projects and will lead the team to help clients achieve their results. Solution architects play a pivotal role in driving our client’s success and, ultimately, our brand’s continued growth. They investigate the platform’s technical scenarios to address customer business and technical questions. They are responsible for overseeing ecommerce projects from kickoff to launch, coordinating and collaborating with cross-functional teams to create exceptional commerce experiences while managing timelines and expectations In this position, you’ll be dealing with our customers from EMEA (mainly focused on the Italian Market). Who you are You have 3 years of digital commerce experience; You have experience in a client-facing role as the main point of contact; You understand the core concepts of front-end and back-end solutions; You are familiar with API Rest and Soap; You can manage multiple projects simultaneously; Understanding of industry trends, development principles, and project methodologies; You have already worked with different ecommerce platforms; You have a tech & math mindset, providing simple solutions to complex problems; You have advanced English and seco knowledge. You will Design solutions that are simple, elegant, and scalable; Deliver projects on time and within budget; Build trust with the clients to become a trusted advisor (eliminate/reduce escalation process); Improve the Net Promoter Score of VTEX clients in EMEA; Eventually, be able to travel within W Europe to visit clients; Prioritize replying to customers’ as fast as possible; Guide business planning and digital strategy workshops; About VTEX VTEX (NYSE: VTEX) is the enterprise digital commerce platform where global brands and retailers run their world of commerce. VTEX is trusted by more than 2,400 customers, such as AbInbev, Carrefour, Colgate, Motorola and Whirlpool, with over 3,200 active online stores across 38 countries. Founded in the year 2000, VTEX has a history of being unstoppable. Completely against the odds, VTEX is leading a high-tech industry and positioned above market giants. We are building an extraordinary future with more than 1,00 employees scattered across 18 locations in 12 countries in Latin America, North America, Europe, and Asia. At VTEX, you will work in a challenge-driven environment and collaborate with amazing peers. If you are powerful individually, join us, and we will be unstoppable together. as of FY ended on December 31st, 2021 Competitive salary and annual bonus; Reimbursement of up to 65% for foreign language classes (English, Spanish, Portuguese or Italian); Permanent job contract; 4288118004 4288118004 You don’t have to meet all the job requirements If you believe you can do the job and are a good match, we encourage you to apply. At VTEX, we believe that diversity and inclusion are essential assets in creating an environment of high performance. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected characteristic. We invite all interested applicants to apply for open positions at VTEX and join us in our commitment to building a more diverse and inclusive workplace. Job position Area of work Professional Services, Customer Experience, Growth Be the first to know and keep track of everything that is accelerating commerce transformation. Email Linkedin Interests Ecommerce Skills Software Engineering Product Management Design Operations Sales & Marketing Customer Experience Finance Legal People & Recruitment Other Region Remote Europe Asia North America Brazil LATAM Ex-Brazil Seniority Seniors (7y) Professionals (3y) Early careers ( J-18808-Ljbffr
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