Technical CRM & Marketing Solutions Specialist

The Armani Group is one of the leading fashion and luxury goods groups in the world today with 10,500 direct employees, 12 production plants and more than 2,704 boutiques in 60 countries around the world. It designs, manufactures, distributes and retails fashion and lifestyle products including apparel, accessories, eyewear, watches, jewelry, home interiors, fragrances and cosmetics under a range of brand names: Giorgio Armani, Emporio Armani and A|X Armani Exchange. Background Within the company’s Digital Transformation and the Phygital Customer Relationship Journey that lead to an increasing attention and focus on customer centricity, the IT Department has undertaken an evolution path towards a Customer First Operating model, possibly evolving to a product based organisation in the mid-term. The IT department is on a path that aims at innovating all the solutions supporting the relationship with final customers throughout the entire journey adopting digital and sustainable solutions. The scope encompasses (although it is not limited to): CRM Marketing Automation Client Services Clientelling Customer Identity With the ultimate objective of building a “customer” and “value generation” obsessed highly skilled technical group of professionals, we are looking for a talented “Client Engagement Applications Specialist” Role Mission Reporting to the “Client Engagement Solutions Coordinator”, the Client Engagement Applications Specialist (CEAS) will be in charge of the implementation, evolution, monitoring and maintenance of the assigned applications (cloud based, API/Microservices integrated, on-prem) in DevOps mode. The CEAS will be very attentive to application adoption KPIs as to identify any possible actions that may lead to the full success of the applications. The CEAS will be part of the cross-functional team in charge of the realization of the end-to-end solutions related to the entire Customer Journey throughout all the touch points along with the business counterparts from Client Engagement, Digital Business departments and other IT teams such as Retail, Omni-channel, Data Strategy & Analytics, Enterprise Architecture. Key Accountabilities Support the Client Engagement Solutions Coordinator in successfully implementing, enhancing, supporting, maintaining the applications part of the Customer Relationship ecosystem Stay on top of Customer Relationship application trends and developments by continuously researching and scouting new possible solutions as to foster company’s revenue or enhancing the service to customers throughout all the touch points Gather, consolidate, elaborate business requirements and translate them into technical requirements Curate, monitor and measure the overall business adoption of the implemented solutions Configuration, development, testing of the applications · Must have skills: Bachelor’s/Master’s degree in Engineering, Computer Science Engineering or related technical field. 3 years working in a technological role with CRM, Marketing Campaign, ( mandatory) Client Services Proven functional and technical knowledge of Salesforce Service Cloud, Marketing Cloud is mandatory; knowledge of Salesforce Cloud CDP, Marketing Cloud Personalization Studio constitutes a plus Proven experience in development; Proficient in MYSQL, Apex, JavaScript, VisualForce, Lightning Components, Flows and other declarative tools Experience with Salesforce.com Web Services APIs – Force.com SOAP and REST-based Web Service APIs, the Bulk API, and the Metadata API a plus Salesforce/Google/Microsoft certifications a plus Proven ability to work on site and remotely within an international team spread over multiple time zones Problem-solving aptitude Fluency in Italian and English is a must Nice to have skills: Functional & technical Knowledge of one or more Customer Relationship major platforms such as Microsoft Dynamics, Adobe, SAP, Oracle Experience with building and supporting Micro Services/APIs and the DevOps Model Experience with building adaptive UX and Native iOS Apps Knowledge of web coding including HTML and CSS Experience with Clientelling Apps J-18808-Ljbffr