Web Operations Program Manager

Company Description Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000 people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value. Job Description Our digital operations team is responsible for the stability and availability of our global clients’ digital platforms and the related ecosystem of partners, through effective governance of processes and procedures to maintain, update, manage and evolve those platforms, dealing with operational risk and promoting business effectiveness. We are looking for a strong Website operations Program Manager to manage web operations for one of our global clients, coordinating a team that operates across multiple global locations, and collaborating with other internal and client digital teams. Responsibilities: Supervise and manage all web operations activities in scope in line with agreed SLA’s Promote efficiency and optimization across the client’s web ecosystem Act as the key point of contact for the client and for the wider Publicis Sapient digital operations team (both centrally and across key European markets) Manage timely reporting on overall operational status, both to the client and internally Monitor and interpret data and analytics on workflows, processes and related performance metrics, also to identify operational inefficiencies and devise solutions to improve efficiency Act as a point of escalation for issues raised by the client or by the web operations team, and provide relevant support and direction to drive them to a quick resolution Orchestrate activities so that they follow established procedures, from production to quality assurance Partner with media, digital production and creative teams to support integrated web operations initiatives (e.g. website launches and updates, landing pages, banners, etc.) Coordinate with other departments within Publicis, from content origination to adaptation and development, to make sure all inputs and outputs of the web operations process are properly fine-tuned and optimized Work with capacity functions and the leadership team to allocate resources, estimate budgets, track project costs, and create production schedules for web activities in scope. Qualifications Essential: 5 years of experience in project and program management 5 years of experience in client facing roles Experience working across technical and non-technical teams Excellent understanding of digital ecosystems, including digital production processes, digital content origination and implementation Excellent understanding of digital practices (Web, SEO, Analytics, digital asset production and management) Strong written and verbal communication skills Strong analytical skills Strong financial and budget management Strong team leadership and project management Desirable: 3 years of experience running digital operations Experience in managing digital projects using CMS technology platforms (eg AEM, Sharepoint, etc). Experience with workflow management tools Basic knowledge of frontend development (welcome but not essential) Operational/service delivery management experience for digital channels and solutions Third-party supplier management experience Experience leveraging data and metrics to drive improvements Experience implementing efficient processes, also through automation or standardisation Summary Type: Full-time Function: Information Technology