CRM Manager B2C

Description Simplify payments to improve everyone’s life More than an app, Satispay is a great group of creative, innovative, curious, enthusiastic people united by a bold mission: to build the future of payments in Europe We created a mobile payment network to revolutionise how people think about money, by creating a direct connection between consumers and merchants. We do it smart every day while being responsible for the impact of our choices. We believe in creating value for our network through constant collaboration and hard work. If you want to know more about us, give a look here: Join us as a CRM Manager B2C What you will be doing As part of the Central Marketing team based in Milan, you’ll report to the Head of CRM and you’ll partner closely with Satispay’s Regional Marketing, Business Intelligence, Tech and Operations teams. Your role will be crucial as you will be responsible for designing and managing the operative strategy finalized to maximize the quality and the value of the interactions with our consumer base of over 3.5 Million users, as of today. You will be responsible for the following tasks: Define the operative strategy aimed at increasing the engagement and the value of our customer base through CRM activities, according to the Company’s goals; Design and develop user’s segmentation, customer journeys and channel orchestration, based on user’s behaviour analysis; Coordinate a small team to execute hands-on all CRM activities, one-off campaigns as well as always-on customer journeys; Ensure proper prioritization of CRM activities, applying a structured and data-based approach in accordance to the overall Company’s growth strategy; Partner up with the Product, Creative, Content and Brand team to always ensure consistency in our CRM communications and in the UX of our customers; Liaise with the Tech Department to ensure the CRM tech stack allows the full strategy execution; Constantly analyze and report to relevant stakeholders the CRM performance and results; Establish a close relationship with the Customer Service team, in order to always guarantee a great experience to our customers. What we need We are looking for brilliant talents willing to share our enthusiasm and passion for Satispay’s project. If you are looking for a job where you challenge yourself, learn and professionally grow, Satispay is the right place for you Joining Satispay means being a leader of change and innovation. Help us revolutionise everyday transactions by making payments as easy, cheap and secure as possible. You Have: 8 years of CRM experience and Consumer Insight; Experience in building complex customer journeys, utilising data to automate whenever possible. Braze / other Customer Engagement platform knowledge is considered a plus; Strong background in customer activation & retention strategies, Data-driven approach as a must; Excellent project management with an obsession for details and a genuine curiosity towards innovative solutions; Experience in direct people management. You Are: An excellent communicator and relationship builder; Strongly able to prioritise and structure processes; Able to work under pressure in fast-paced environment, autonomously and within the team; A team player in any situation; Fluent in English (both written and spoken). Knowledge of other languages is considered a plus. Logistic & Salary The role is based in Milan. We offer a competitive salary, commensurate with experience. Stock options plan available. The selection process Once we receive your CV, we will take time to evaluate it carefully. Should there be a match for this or any other position at the Company, we will be in touch with you. Our selection process may vary in the number and order of steps but generally includes: HR interview, technical evaluation and final meeting in person. We aim to have the entire process completed in under 4 weeks. In case there is no match at the moment don’t worry, we will make sure to keep your cv in consideration for future vacancies Satispay is an equal opportunity employer, we do not discriminate on the basis of race, colour, religion, sexual orientation, gender identity or national origin. We promote the inclusion and work integration of people belonging to protected categories – as regulated by Law 68/99. LI-DNI Job Summary ID: 5224178974 Department: Marketing Type: full time