NOC Expert (BIF)

For one of our Partner, we’re looking for the role of the Network Operations Center (NOC) Expert, a person with the essential duties of overseeing, sustaining, and enhancing the organization’s network infrastructure. Languages : English B2 or higher Location : Full Remote Duties and Responsibilities: • Monitor network performance, availability, and security using network monitoring tools; perform batches, create reports to identify recurring issues and recommend long-term solutions • Respond to network alerts promptly, troubleshooting to diagnose the root cause identifying and addressing network issues before they escalate into significant problems • Acknowledge, document, and escalate network incidents following predefined procedures; generate reports on network incidents, outages, and metrics for management review • E2E coordination and run of Ops. level control within the Incident Management workflow; provide timely updates on incident status communicating them to National Authorities and ensuring incidents are resolved within SLAs • Identify service-related issues from monitoring and performance management tools to allocate complex problems to the specialized NW&IT Operation Team’s • Perform planned and on-demand operational support activities identifying opportunities and suggest improvements to the network infrastructure; collaborate with network engineers to implement performance optimization strategies • Perform network troubleshooting to resolve network-related problems, using networking protocols and technologies knowledge (TCP/IP, DNS, VLANs, etc.) to troubleshoot effectively • Assist in implementing network configuration change, ensuring minimal operations disruption • Maintain accurate and up-to-date documentation of network configurations, processes, and procedures; contribute to knowledge base articles to enhance the efficiency of the NOC team. Competenze richieste: Qualifications and Key Capabilities • Proven experience in network operations, network administration, or a similar role. • Broad understanding of NW/IT, Telecommunication & Entertainment services and strong comprehension of networking concepts and technologies, including TCP/IP, routing, switching, firewalls. • Familiarity with network monitoring tools and incident management systems. • Project Management skills. • Industry certifications such as Cisco CCNA, CompTIA Network, or equivalent, are desirable.